Very satisfied with everything.
As the largest healthcare insurer in Massachusetts, we selected EquipNet’s Surplus Technology Services Program to meet a wide range of asset disposition needs, including a refresh project of over 5,000 desktops and laptops. EquipNet’s top-quality service, customer focus, and flexibility continually exceed our lofty expectations. With EquipNet’s help, we now have a system in place to Department of Defense sanitize, refresh, and environmentally recycle our technology products on an ongoing basis. They manage our surplus IT assets so we can focus on our core competency-providing quality healthcare services.
EquipNet has a very vibrant program and the GSK sites are getting a lot of value out of it. You can see [from EquipNet’s quarterly report] that quite reasonable amounts of money are raised by the selling of GSK surplus equipment to 3rd parties as well as money saved by using the ARMS service for redirection from one GSK site to another. I sent an email to all key engineering contacts, encouraging them to use EquipNet.
It has been a great process.
Exceptional job interfacing with the seller to coordinate the sale. There were many challenges, but he negotiated each successfully to help us get the dryer.
Thanks for the prompt service and quick turnaround of our order
Very reasonable price for used equipment. Very clear communication with the EquipNet staff, both written and verbal.
Everything handled very professionally, all questions answered, and helped me with pick-up options.
Your staff worked with me very well and I am quite satisfied with the process.
Fantastic. Very fast on shipping; packaging was better than anyone could want. The deal on the servers was as good as the cost to ship - more than fair. You take the pain out of auction buying. Thanks for the good job and don't change a thing.
Most of your products are well represented by the descriptions offered in the auction listings.
Everyone that we dealt with was great.
I was a first time EquipNet user and am very satisfied with the overall experience. All portions of the transaction went smoothly and the service rep was extremely helpful and thorough.
I have had a great experience using EquipNet. Our company initiated an agreement with EquipNet in the fall of 2009 to sell surplus assets that are no longer needed we would have otherwise been taking up storage space collecting dust. I couldn't be happier.
We found your process from identifying the equipment to purchasing and receiving very efficient. Your staff [is] very helpful and knowledgeable.
I’m thrilled with the ARMS rollout using the new single sign-on capability. The system is working perfectly and is generating significant usage traffic. EquipNet has exceeded my our expectations.
Products work. Packaging good. Shipping fast.
It has been a great experience working with equipnet. Very good at communicating.
Was blown away by Rich's detailed equipment knowledge and repeatedly commented on how much time we were saving by having someone with that expertise there to help.
One of my clients recently went through bankruptcy proceedings, which required an equipment appraisal. EquipNet's skilled and expert team performed the appraisal for us and handled the delicate situation with sensitivity. The company is a pleasure to work with.
Follow-up on this sale was excellent and I've reported this to my management. Looks like they've made a good choice in selling through EquipNet.
I was [very] impressed with EquipNet. The staff [was] helpful and courteous and extremely enabling to the whole purchase process. The equipment inventory is very impressive and managed very well. The ability to do an on site evaluation before final purchase is very comforting with pre-owned equipment. Overall - a very good experience.
My experience was excellent.
I have and will continue to recommend EquipNet services.
[EquipNet representatives] are the best. Very precise in describing the process, great with follow up, and, very pleasant to work with.
We had no issue with EquipNet auctions. Everything is done flawlessly. EquipNet logistics service is a big bonus. No need to look for outside rigger/shipper.
Easy to work with. Every part of the transaction went well.
Great deals and great service from the beginning to the end. Would highly recommend EquipNet for our next purchase.
It’s been a pleasure working with you and the team!!
When we look for equipment, EquipNet is one of the first places that we look.
Microscope received in working condition. No problems.
I had never purchased anything through a company like yours. But I am more than pleased the way you make it easy for a guy like me to look for equipment and easy payment methods.
Great system and service.
This has been an enjoyable interaction. Very responsive and professional in our transaction.
Even though I am new at selling machines you and your team have walked me through the process and made it smooth. I want to thank you.
Excellent service from start of process through delivery! Very good communication of process steps and response to questions.
I bought items in the Emisphere Auction and called today saying thank you for the excellent service, the items arrived well packed and in excellent condition.
Great products at great savings. Sales associate very helpful and knowledgeable about products being sold!
The EquipNet Sales Representative was great to deal with. All communication was on time and above board. Great Job!
Excellent communications with my EquipNet sales rep. He called or emailed with daily updates on the status of my order.
Thank you so much. The EquipNet Equipment Specialist did a great job, through the whole project, right up to the end. We would not have gotten out of the space as easily as we did without his help! Thank you very much!
Great service, well organized... A gentleman from [EquipNet] spent a good part of his lunch break helping find and load the items. Super customer service! Thank you EquipNet and your employees.
I have found all departments of EquipNet to be very professional and helpful.The system is easy to navigate, including the bidding process. Images are clear, descriptions are concise. Packing and shipping of purchased items went smoothly.
Logistically, pickup and pre-purchase visiting is very convenient.
I find your blend of used equipment listing and auctions a good way to equip a laboratory.
Everything has gone great!
All worked tirelessly and had to put up with restrictions and demands put on them by JNJ and never complained once and were great partners through the entire process.
I have been in the used equipment business for over 20 years. I was thankful to have an EquipNet staffer pick me up and escort me to the Puerto Rico facility. More importantly, however, is that the facility itself blew me away. It was organized and clean in general and the equipment itself also seemed to be clean (not with the typical grease, etc. that I normally see). I was also highly impressed with how the equipment was laid out on the floor providing me ample room to walk around each piece.
...this is the first time I have done business with EquipNet and it was one of the best experiences I have had in a long time. [They] were courteous and professional. They explained things well, returned emails and phone calls quickly, and expedited my shipment to the best of their abilities. I rarely am impressed with companies these days but this team impressed me.
You did a great job helping us find equipment that work with our budget and our time needs. We really appreciate it!
I would have no reservations recommending EquipNet for liquidation of Pre-Owned Equipment in terms of your ability to obtain better than auction prices.
Prompt service and quick shipping. Would deal with Equipnet again.
The person I worked with in setting up my account was very helpful... [EquipNet] was quite helpful and flexible in providing options to move the equipment and secure shipping to our company as quickly as possible. Upon arrival, the equipment was very nicely packaged so as to avoid any potential damage during transport.
Excellent work. Good communication happy with the price & the instrument purchased.
I must say this will be our 2nd recent use of EquipNet Logistics to handle our auction purchases of sensitive laboratory equipment. I am confident in your company's coordination and use of vendors/shippers to pack, crate and otherwise ship such items from the auction locations. It makes it much more convenient to coordinate with EquipNet than with 3rd party movers. My compliments on your great customer service, too!
EquipNet Logistics did a great job - everything arrived as predicted and in a good shape. Thanks for your assistance!
I tasked EquipNet, Inc. with what I thought would be a nearly impossible deadline to reach, but they performed the equipment appraisal I needed quickly without sacrificing accuracy. I was so pleased to have the report in my hands within the time frame I requested.
EquipNet provided me with exemplary turnkey performance. From forecasting expected idle equipment sales dollars, to cataloging equipment, through marketing activities and finally through shipment coordination at our site, EquipNet delivered as promised.
Outstanding customer service.
I strongly recommend EquipNet... [They] provided me the best equipment with a very reasonable price.
When Altman & Altman LLP needs to order an appraisal, EquipNet, Inc. is the only call we make. The quality of their service is superb, while at the same time providing outstanding turn-around time. I wholly recommend and endorse EquipNet.
Very detailed and pleasant people to work with. Followup is handled on a timely basis.
You guys are the best lab auction company that I deal with. From the honest product descriptions, superior bidding features and a great warehouse staff I couldn't ask for more.
The [EquipNet Sales Rep] was great. He's easy to talk to and was able to answer all my questions. He worked with me to setup an inspection so that I could see what I was buying and even gave me a tour of the facility. I would definitely work with EquipNet again.
I'm sincere in telling you that the work performed by your [two companies ] and the developments here at Blue Cross with regard to equipment reallocation gives me comfort in knowing I don't have to have a long drawn out and protracted project on my hands when dealing with this stuff. Thanks for providing EDS and Blue Cross with a truly efficient solution.
The item arrived in perfect condition and we are very pleased with this purchase.
The EquipNet ARMS software is an outstanding tool.
Great company to work with.
My project went very well. EquipNet was organized with a solid process in place. Things ran very smooth.
You guys are the best lab auction company that I deal with. From the honest product descriptions, superior bidding features and a great warehouse staff (Chad and David) I couldn't ask for more.
We enjoy working with EquipNet. You guys are easily the top lab auction company in the industry. One of the things we love the most is your team takes the time to clean and test the equipment to make sure it powers up. Your listings are honest and give us comfort to pony up more money for larger purchases. Where as other online auctioneers and dealers could careless if the equipment works, or not and have no problem taking your money for broken equipment. Your staff is extremely friendly and always willing to help. Thanks again for all your help and keep up the good work. Kind regards, Team LabWorld Group.
As I need more equipment you guys will be the ones I turn to first.
EquipNet has done a great job for us of selling equipment. The staff are very responsive and engaged in our sales.
I am highly interested in conducting business with you again.
Outstanding customer service, and comprehensive value-added services. I will use EquipNet for all of my equipment liquidation needs.
Enjoy doing business with EquipNet.
The team worked very hard to meet our expectations. Thank you!
EquipNet helped me sell over 150 separate pieces of equipment. The overall experience was terrific and when we were faced with difficult situations regarding certain pieces of equipment, the people from EquipNet managed the situation to a quick resolution... They exceeded my expectations with regard to professionalism and knowledge. I'd recommend EquipNet to other companies needing assistance with the aftermarket sale of their equipment.
I was very impressed by EquipNet’s level of professionalism during an inspection at the Unilever - Franklin Park facility. Jim [The Equipment Specialist] was very knowledgeable and pleasant to deal with. I look forward to doing business with EquipNet in the future.
Everything went smooth and it was a good experience.
Very great experience selling with Equipnet. Every step of the way was professional and friendly. I can't say enough.. Ryan McAuliffe, and Steve Mullen were especially helpful in setting up the correspondence and follow-ups to all parties involved. Thanks Guys!
The customer service experience made me feel very comfortable with the company and that I was getting a sound item. The friendly attitude and willingness to accommodate my concerns in checking out the item before purchase made me feel that my needs and concerns as a customer were valued. This is specifically why I am recommending your company to others...
Prior to working with EquipNet tried selling equipment on our own, but the broker went into default and we had to deal with many legal issues. EquipNet is upfront and their services are beneficial to both the buyer and the seller. Excellent job.
We needed to find a way to sell our used equipment. We are very please with the agreement we have in place with EquipNet.
Very good experience with the auction & bidding process. The equipment prep & loading experience was excellent. I initially thought the handling fees were a little high, but everything was professionally skidded and the loading was quick & easy.....Thanks
Tops in customer service. Very quick to answer my emails and phone calls. Thanks guys!
I have been very satisfied of EquipNet's service.
It has been a very positive experience.
EquipNet assisted me in the closure process of a production site in Panama. The EquipNet representative was an excellent professional with deep technical knowledge about industrial equipment and how to market it. Thank you so much for your outstanding support.
Everyone was very patient and helpful in the purchasing and delivery process.
I am very happy with the service and very likely to recommend, in fact I have already recommended you to a colleague.
The purchasing and delivery of my equipment was done very professionally, and speedy.
EquipNet makes it easy to get rid of surplus equipment. Katie is incredible to work with.
Excellent Communication and Follow-up from my local representative.
Buying a house can be an emotional experience, and our clients trust us to properly guide them through the process. I have relied on EquipNet for many years to provide my clients with accurate real estate appraisals, and I am thrilled with the service they provide.
Thank you for delivering such outstanding results on [our company's] liquidation project. We could not have selected a better partner for this project than EquipNet. The expertise that the EquipNet team brought to the project was invaluable in finding buyers and facilitating sales. Your on site activities, from the initial inventory through the final rigging and removal were done proficiently and professionally.
...establishing a quality supplier was critical. EquipNet was recommended to me by other companies and their professionalism and quality is now so valuable to us... [EquipNet] surveys the equipment the company has available or can source, and lets me know when there will be a relevant auction. When the time comes, I simply bid online. The EquipNet team helped me to get set up for bidding - it’s easy and convenient... all the equipment we’ve purchased has been of really high quality and worked reliably. And that’s why we keep going back.
Your customer service was superb! [EquipNet representatives] were phenomenal - They went way beyond my expectations to make things work…I certainly intend to use you again…Thanks!!!
The EquipNet representative was very knowledgeable and pleasant to deal with. I look forward to doing business with EquipNet in the future.
EquipNet provided excellent representatives both in the field and at corporate. Very thorough and helpful. I have referred you to other potential clients in this area in need of equipment.
Everyone I've worked with at EquipNet has been very professional and helpful. It is a pleasure doing business with them. Sam D.
So far my experience with EquipNet has been positive and the Logistics staff is extremely helpful. Thanks for providing a worthwhile service.
Excellent customer service and very organized people. I would recommend EquipNet 110%.
EquipNet worked very hard to meet our scheduling needs.
The service EquipNet provided was exceptional from the [initial] enquiry, right through to the item being collected. The staff were very knowledgeable and helpful.
All personnel for Equipnet that I have dealt with have been excellent.
The Auction Team service was superb. The Auction Coordinator was especially helpful.
When I hear the corporate name EquipNet the first thing that pops into my mind is customer service. I deal with many service providers in my current position and I have to say that EquipNet ranks at the top of my list in that respect. When I need something done at a moments notice, Doug Johnson and his colleagues get it done!
They keep me apprised of what is going on in a timely manner and are very responsive to emails and phone calls concerning my business.
EquipNet has been extremely responsive to our appraisal needs. The past few years have been very challenging with the investor guideline changes and real estate value fluctuations. EquipNet's team are true professionals.
Machine was as advertised. After installation the validation passed with no problems. Thank you.
Phenomenal purchase. Unit was listed as used, but was almost brand new. Customer service was great.
Equipment arrived as expected, and packaging/freight was handled by EquipNet.
We bought equipment from a closed pharmaceutical plant, and when removal costs seemed to be unduly high, EquipNet went to work with the owner of the plant, the rigger, and Starfire to reach a mutually agreeable solution. EquipNet arranged for me to inspect the equipment and facility – twice – and made sure we were satisfied.
Good customer service - very professional. Our bulky lab furniture was very well packaged on pallets so as to avoid damage in shipment.
Very professional auction with friendly and helpful staff.
This has been a very good experience. EquipNet has made it easy. Everyone at EquipNet is very professional, competent, and always responsive for any question or issue that may arise. Thank you for making this process successful.
Equipnet has been providing excellent service to our company and we would certainly recommend its services to others.
Did a great job trying to sell some difficult equipment.
EquipNet continues to hear me out as a customer, truly understanding my needs, and then implementing programs to achieve solid results. EquipNet is very aggressive on sales. They look out for both buyer and seller interest. Management is professional, provide solutions, and always follow-up on outstanding issues. Bottom line, I am a raving fan of EquipNet. Keep up the great work!
Great experience so far, very professional.
After being given the daunting task of organizing and finding new space in our existing labs, I was so thankful to find the services of EquipNet. They made the auctioning process easy and hassle-free.
I purchased several items in the Emisphere Auction on the EquipNet website. Thank you for the excellent service. All items arrived well packed and in excellent condition.
These days, lenders can leave no stone unturned when making financing decisions. EquipNet is always the first company I call when I need a business valuation or equipment appraisal to help my bank make lending decisions. The appraisers are quick to respond to my requests, and I have the utmost faith in the appraisals they provide.
Awesome service people. Super friendly communication. I can't recommend enough.
EquipNet Equipment Specialists did a great job touring and focusing on the equipment that may benefit our facility.
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