VAT Refund Information
If your invoice contains VAT you may qualify for an exemption if the items are leaving the country of purchase. If your equipment will be exported out of the country from where you purchased it, a valid VAT# (only if you are within the European Union) and proof of export is required before VAT can be credited.
Procedures to obtain VAT Exemption
- Please pay VAT on the order so the equipment can be released.
- Once you are able to obtain your export documents, please email your request for refund to firstname.lastname@example.org along with your export documents, your VAT# and the account information where you wish the refund transfer to be sent. Please include account name and number or IBAN, SWIFT or routing number.
Please submit these documents in a timely manner. We require that all documents are submitted within 30 days of invoicing. If unable to present export documents within this time frame, please notify us that you will be requesting a refund by sending an email to email@example.com within 30 days of receiving your initial invoice.
- Please allow up to 2 weeks for your refund to be completed.
If you have any questions please email firstname.lastname@example.org and include in the subject: VAT Exemption Inquiry, and reference the auction number or title where applicable.